Refunds Policy
At DELIVIT, we are committed to providing innovative last-mile delivery solutions that connect businesses, consumers, and e-commerce platforms with the products they need. Our goal is to deliver exceptional service, value, and convenience. If our services fall short of your expectations, we are here to make things right.
Eligibility for Refunds
You may be eligible for a refund if:
- There was an error in the delivery process caused by DELIVIT.
- The delivery was not completed within the agreed timeframe without a valid reason.
- You were charged for a service that was not rendered.
Refund Process
To request a refund, please contact our customer support team within 7 days of the delivery date. You can reach us via:
- Email: support@delivit.io
- Phone: +2348077059623
- Address: 575 Ben Eneokwe Street, Community Estate, Trans Ekulu, Enugu, Enugu State, Nigeria
Our team will review your request and, if eligible, process the refund within 14 business days. Refunds will be issued to the original payment method used during the purchase.
Non-Refundable Services
The following services are non-refundable:
- Services that have been fully completed and delivered as agreed.
- Logistics Operating System subscription fees once the service has been activated.
Changes to This Policy
DELIVIT reserves the right to modify this refund policy at any time. Any changes will be communicated through our website at www.delivit.io.
If you have any questions or concerns regarding this policy, please don't hesitate to contact us. We are here to help you.