Privacy Policy

1.0 Your Privacy Rights

This Privacy Policy outlines your privacy rights regarding our collection, use, storage, sharing, and protection of your personal information. It applies to the DELIVIT website, cloud-based SaaS logistics operating system, and all other services, tools, and physical interactions with us, regardless of how you access or use them.

If you have created a username, identification code, password, or any other piece of information as part of our security measures, you must treat such information as confidential and must not disclose it to any third party. We reserve the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time if, in our opinion, you have failed to comply with any provisions of these Conditions. If you know or suspect that anyone other than you knows your security details, you must promptly notify us at hello@delivit.io.

2.0 Consent

You accept this Privacy Policy when you give consent upon accessing our platforms or using our services, content, features, technologies, or functions offered on our website, SaaS platform, or through any interaction with DELIVIT ("DELIVIT Services"). This Policy governs the use of DELIVIT Services by our users and customers unless otherwise agreed through a written contract. We may amend this Privacy Policy at any time by posting a revised version on our website or placing such notice at conspicuous points at our office facilities. The revised version will be effective 7 days after publication.

3.0 Your Personal Information

When you use DELIVIT Services, we collect information sent to us by your computer, mobile phone, or other electronic access devices. The automatically collected information includes, but is not limited to, data about the pages you access, computer IP address, device ID or unique identifier, device type, geo-location information, computer and connection information, mobile network information, statistics on page views, traffic to and from the sites, referral URL, ad data, and standard web log data.

We may also collect information you provide us, including but not limited to information on web forms, survey responses, account update information, email, phone number, organization you represent, official position, correspondence with DELIVIT support services, and telecommunication with DELIVIT. We may also collect information about your transactions, inquiries, and activities on our platform or premises.

Information provided by third parties, like social media sites, may also be collected. Information about you provided by other sites is not controlled by DELIVIT, and we are not liable for how they use it.

4.0 What We Do with Your Personal Information

• Provide DELIVIT Services and support.
• Process applications and send notices about your transactions to requisite parties.
• Verify your identity.
• Resolve disputes, collect fees, and troubleshoot problems.
• Manage risk or detect, prevent, and/or remediate fraud or other potentially prohibited or illegal activities.
• Detect, prevent, or remediate violations of laws, regulations, standards, guidelines, and frameworks.
• Improve DELIVIT Services by implementing aggregate customer or user preferences.
• Measure the performance of DELIVIT Services and improve content, technology, and layout.
• Track information breaches and remediate such identified breaches.
• Manage and protect our information technology and physical infrastructure.
• Contact you at any time through your provided telephone number, email address, or other contact details.

5.0 Cookies

Cookies are small files placed on your computer’s hard drive that enable the website to identify your computer as you view different pages. Cookies allow websites and applications to store your preferences to present content, options, or functions that are specific to you. Like most interactive websites, our website uses cookies to enable the tracking of your activity for the duration of a session. Our website uses only encrypted session cookies, which are erased either after a predefined timeout period or once the user logs out of the platform and closes the browser. Session cookies do not collect information from the user’s computer. They typically store information in the form of a session identification that does not personally identify the user.

6.0 How We Protect Your Personal Information

We store and process your personal information on our computers in Nigeria. If we need to transfer your data to another country, such a country must have an adequate data protection law. We will seek your consent where we need to send your data to a country without an adequate data protection law. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure, and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls.

7.0 How We Share Your Information within DELIVIT and Other Users

During your interaction with our website or premises, we may provide other Ministries, Departments, Agencies (MDAs), other organs of government, and private sector operators performing government functions, with information such as your name, contact details, or other details you provide us for the purpose of performing our statutory mandate to you or third parties.

We work with third parties, especially government agencies, to perform DELIVIT services and implement our mandate. In doing so, a third party may share information about you with us, such as your email address or mobile phone number.

You accept that your pictures and testimonials on all social media platforms about DELIVIT can be used for limited promotional purposes by us. This does not include your trademark or copyrighted materials.

From time to time, we may send you relevant information such as news items, enforcement notices, statutorily mandated notices, and essential information to aid the implementation of our mandate. We may also share your personal information in compliance with national or international laws, crime prevention and risk management agencies, and service providers.

8.0 Security

We will always hold your information securely. To prevent unauthorized access to your information, we have implemented strong controls and security safeguards at the technical and operational levels. This site uses Secure Sockets Layer/Transport Layer Security (SSL/TLS) to ensure secure transmission of your personal data. You should see the padlock symbol in your URL address bar once you are successfully logged into the platform. The URL address will also start with https://, depicting a secure webpage. SSL applies encryption between two points, such as your PC and the connecting server. Any data transmitted during the session will be encrypted before transmission and decrypted at the receiving end. This is to ensure that data cannot be read during transmission.

DELIVIT has also taken measures to comply with global Information Security Management Systems (ISMS), and we have put in place digital and physical security measures to limit or eliminate possibilities of data privacy breach incidents.

9.0 Data Confidentiality Rights

Your information is regarded as confidential and will not be divulged to any third party except under legal and/or regulatory conditions. You have the right to request sight of, and copies of, any and all information we keep on you, if such requests are made in compliance with the Freedom of Information Act and other relevant enactments. While DELIVIT is responsible for safeguarding the information entrusted to us, your role in fulfilling confidentiality duties includes, but is not limited to, adopting and enforcing appropriate security measures such as non-sharing of passwords and other platform login details, adherence to physical security protocols on our premises, and dealing only with authorized officers of the company.

10.0 Links to Other Websites and Premises

Certain transaction processing channels may require links to other websites or organizations other than ours. Please note that DELIVIT is not responsible for, and has no control over, websites outside its domain. We do not monitor or review the content of other parties' websites that are linked from our website or media platforms. Opinions expressed or materials appearing on such websites are not necessarily shared or endorsed by us, and DELIVIT should not be regarded as the publisher of such opinions or materials. Please be aware that we are not responsible for the privacy practices or content of these sites. We encourage our users to be aware of when they leave our site and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself before disclosing any personal information to them. DELIVIT will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

11.0 Governing Law

This Privacy Policy is made pursuant to the Nigeria Data Protection Regulation (2019) and other relevant Nigerian laws, regulations, or international conventions applicable to Nigeria. Where any provision of this Policy is deemed inconsistent with a law, regulation, or convention, such provision shall be interpreted to comply with the applicable law.